Shipping and Returns

Shipping Policy
At Montez Jewels, we strive to ensure a seamless shopping experience with timely and secure deliveries. Please review our shipping policy below:

• Processing Time: Orders are typically processed within 1-3 business days. Custom or made-to-order pieces may require additional time.

• Shipping Options: We offer standard and expedited shipping options at checkout. Costs and estimated delivery times are displayed at the time of purchase.

• International Shipping: We ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

• Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

• Lost or Stolen Packages: Montez Jewels is not responsible for lost or stolen packages. If an issue arises, please contact the shipping carrier directly.

Returns & Exchanges
Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below:

• Eligibility: Items must be returned within 14 days of delivery in their original, unworn condition with all packaging and tags attached.

• Non-Returnable Items: Custom, personalized, and final sale items cannot be returned or exchanged.

• Return Process: To initiate a return, please contact our customer service team at [email/contact info]. Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Refunds: Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.

• Exchanges: If you need a different size or style, please initiate a return and place a new order for the desired item.